![]() Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be given the option of having the refund as store credit (in the form of loyalty points), or on your original payment method. ![]() We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Tickets will not be refunded or exchanged if cancelled within 7 days of the event start date. Unfortunately, we cannot accept returns on gift cards, and cannot refund vouchers used for discounts on purchases. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases (such as aerosols). Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like custom products (such as special orders or personalised items). You can always contact us for any return question at and issues To start a return, you can contact us at Items sent back to us without first requesting a return will not be accepted. All of our paints are non-toxic, water-based acrylic that. You’ll also need the receipt or proof of purchase. They are designed to give a smooth matte finish over black or white undercoats with a single layer. To be eligible for a return, your item must be in the same condition that you received it, still sealed in its original packaging. We don’t guarantee that we will receive your returned item.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Darkhold Games, 111 North Barron Street, Eaton OH 45320, United States If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the original purchaser will need to authorize our working with you for a return. Once the returned item is received, store credit will be applied to your account. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Darkhold Games, 111 North Barron Street, Eaton OH 45320, United States. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. Exceptions are only for damage during delivery and claims for damages must be made within 24 hours of receipt of delivery.
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